Casino / Mobile
Before you access your account or complete a transaction through OVO, ShopeePay, or Bank Transfer, these terms set out exactly what we expect from each side. They apply to all account activity on graitogel where local law and eligible regions permit access.
These terms form the agreement between you and graitogel for any session where you log in, browse the lobby, or move funds through your account wallet. They cover what we provide, what you are responsible for, and how we handle situations where something goes wrong. Access to graitogel depends on local law and is available only in regions where it is permitted. We do not make eligibility determinations on your behalf — that responsibility sits with you before you open an account. When you use OVO or ShopeePay to fund your account, the transaction route follows the payment provider's own terms alongside ours. Bank Transfer deposits are subject to your bank's processing conditions as well. We handle the account side; the wallet or bank handles the transfer side. Both sets of rules apply at the same time. We may update these terms when our services change or when we are required to by applicable rules. The current version is always the one shown here. Continuing to use your account after a change has been posted means you accept the updated terms. If a section of these terms is found unenforceable in your region, the rest of the terms remain in effect.
When you top up through OVO, the deposit lands in your graitogel account wallet after the OVO transfer clears. The OVO network terms apply to the transfer leg, and our account terms apply once the balance is confirmed on our side.
ShopeePay deposits follow the same two-leg path: ShopeePay processes the wallet debit, and graitogel records the credit. Check the transaction status in your account dashboard — that is the record that counts on our side.
Bank Transfer deposits require you to match the reference number shown at checkout. Transfers sent without the correct reference may take longer to reconcile. The confirmation shown in your account is the authoritative record of receipt.
Access and participation depend on local law. We state the regions we serve in the account registration flow. If your region changes and becomes ineligible, you are responsible for stopping activity and contacting support to discuss your account balance.
Not every interaction with graitogel falls under a single rule. These terms draw clear lines between account access, financial transactions, the content we host, and third-party services you reach through our platform. Understanding which set of rules covers which activity helps you know where to direct a question if something needs resolving.
These terms cover everything from the login screen to the authenticated lobby. Your username, password, and session security are your responsibility. If you share account credentials, you accept liability for activity that follows from that sharing.
Deposits and withdrawals processed through OVO, ShopeePay, and Bank Transfer are governed here alongside the payment provider's own terms. We record each transaction; the record in your account dashboard is the version we act on.
Game titles from Habanero, CQ9, PG Soft, Joker, and Spadegaming are delivered under licence arrangements we hold with those studios. These terms cover your right to access and play that content — they do not transfer any intellectual property to you.
Payment providers, device operating systems, and mobile networks operate under their own terms. When a dispute arises at the OVO or Bank Transfer layer, their own support channels handle it. We can provide the transaction record from our side to support that process.
You have specific rights regarding how your information is held and how you can act on it. These are not abstract — each one maps to a step you can take in your account or through our support channel. You can review your transaction history at any time by opening the transaction log inside your account dashboard after login. That log reflects every deposit and withdrawal we have recorded, including OVO, ShopeePay, and Bank Transfer entries. If a line item looks incorrect, raise it through our support channel with the transaction reference and date — we will check the record on our side and respond. Account details like your registered contact information can be updated through the account settings screen. For changes tied to identity verification, the process follows the steps shown in the verification section of your account. We do not make those changes without going through the displayed steps — this protects you as much as it protects the integrity of the account.
Open your account dashboard after login to see the full transaction history. Each OVO, ShopeePay, and Bank Transfer entry carries a reference number. Use that reference when raising any question about a specific transaction.
Contact and profile details can be updated in account settings. Changes to identity-linked information follow the verification steps shown on that screen. We cannot bypass those steps — they are the safeguard on your account.
If a section of these terms is unclear or you believe it has been applied incorrectly to your account, contact support with the specific detail in question. Our team reviews the account record and responds based on what the terms say.
For account closures, balance questions, or access issues, reach support through the contact paths listed in the support section below. Include your account reference and a description of what you need so the team can respond without back-and-forth.
If you have a question about how these terms apply to your account, or if something in a transaction needs reviewing, these are the contact paths we monitor. Include your account reference number and a brief description so the right team can pick it up quickly.
Open the chat widget from your account dashboard. Available during our monitored hours; response times are shown in the chat interface when you connect.
Send your query to our support address listed in the Help section of your account. Include your account reference and the transaction date for any financial query.
The Help section inside your account covers common questions about OVO deposits, ShopeePay transactions, Bank Transfer reconciliation, and account settings. Check there first for step-by-step process guidance.
Your account data — login credentials, transaction records, and contact details — is held under the data handling practices described in our Privacy Policy, which sits alongside these terms. These terms govern what you do with the account; the Privacy Policy governs what we do with the data your activity generates. Both documents are accessible from the footer of this page. Cookies we set support session continuity — keeping you logged in during a session and remembering your preferred payment route between visits. You can review cookie settings through your browser. Blocking session cookies may affect how the account dashboard functions, particularly the transaction log view. We retain transaction records for the period required by applicable rules in the regions where we operate. If you close your account, records tied to completed financial transactions are retained for that period before deletion. Contact support if you need a copy of your records before account closure.
Transaction and account data is processed under our Privacy Policy. We do not share account-level data with third parties except where required to process OVO, ShopeePay, or Bank Transfer transactions, or where required by applicable law.
Session cookies maintain your login state and carry your account preferences across pages. Analytics cookies help us understand how the account dashboard is used so we can improve the navigation. You control cookie acceptance through your browser settings.
Your account password and any linked wallet PIN are your responsibility to keep secure. We will never ask for your OVO PIN or ShopeePay password through chat or email. If you suspect unauthorized access, use the account security settings to change your password immediately.
When these terms change, the updated version is posted on this page with a revision date. Continued use of your account after the revision date constitutes acceptance. For material changes, we aim to send a notification to your registered contact — but the posted version is always the one in effect.
These are the questions we hear most often about how these terms work in practice, particularly around account access, transactions, and what happens when something needs to be corrected.
Yes. These terms cover your account activity on both sides of a transaction. The payment leg — the transfer through OVO or ShopeePay — also falls under that provider's own terms. Both apply simultaneously. The record in your account dashboard is what we act on from our side.
The version shown on this page is always the current one. We update the revision date when changes are made. If your account was active before a change, the new terms apply from the date they are posted here. Continued account use after that date means you accept the update.
If a specific clause is unenforceable under local law in your region, that clause does not apply to you — but the rest of the terms remain in full effect. Access to graitogel depends on local law and is available only where permitted.
Yes. Your full transaction history is available in the account dashboard after login. Each entry shows the payment method, amount, and reference number. If you need records for a closed account, contact support before closing it — include your account reference and the date range you need.
Contact support through the live chat or email path listed on this page. Include your account reference, the transaction or action in question, and the specific clause you believe applies differently. Our team reviews the account record and responds with the basis for the decision.
Bank Transfer transactions are reconciled using the reference number you submit at checkout. If a transfer is not reflected in your account, check that the reference matched exactly. Contact support with the bank transfer receipt and your account reference — we will check the record on our side and coordinate a resolution.